HORIZONTAL FESTIVAL – PRIVACY POLICY
HorizontalFestival.com is operated by Experience Nature Pty Ltd (“we”, “us”, “our”), the organisers of Horizontal Festival (“Festival”).
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. SCOPE
This Privacy Policy applies to the collection, storage, use and disclosure of personal information provided to us through:
Horizontalfestival.com.au and related websites
Ticketing platforms (including Flicket)
Social media channels
Mobile applications
Email, phone, and in-person interactions
Any services, events or experiences operated by Horizontal Festival
2. ACKNOWLEDGEMENT
By accessing our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use and disclosure of your personal information in accordance with it.
If you provide personal information about another person, you must ensure you have their consent to do so.
3. PURPOSE OF THIS POLICY
This Policy aims to:
Clearly outline how we handle personal information
Improve transparency around our data practices
Help you understand what information we collect and how it is used
4. WHAT IS PERSONAL INFORMATION
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.
This may include:
Name
Email address
Phone number
Postal address
Payment details (processed securely via third party STRIPE)
Event preferences or dietary/access requirements
5. COLLECTION OF PERSONAL INFORMATION
We collect personal information in a variety of ways, including when you:
Visit our website or social media pages
Purchase tickets or register for events
Subscribe to our mailing list
Contact us via email or phone
Enter competitions or promotions
Interact with our partners or service providers
We may also collect personal information from third parties such as:
Ticketing providers (e.g. Flicket)
Marketing or event partners
Contractors or service providers
Where reasonable, we will inform you why we are collecting your information and how it will be used.
6. COOKIES AND ONLINE DATA
We use cookies and similar technologies to:
Improve website functionality
Understand user behaviour
Enhance your browsing experience
Deliver relevant advertising
You can disable cookies through your browser settings, though some website features may not function properly.
Third-party providers may also use cookies, which are governed by their own privacy policies.
7. ANONYMITY
Where practical, you may choose to interact with us anonymously. However, for ticket purchases, event participation, or access to certain services, we may require identification.
8. USE OF PERSONAL INFORMATION
We use your personal information to:
Process ticket purchases and transactions
Deliver and manage events and experiences
Communicate with you before and after events
Provide customer support and respond to enquiries
Send updates, event information and promotional content
Conduct research, surveys and analytics
Improve our services and user experience
Ensure safety, compliance and fraud prevention
You may opt out of marketing communications at any time.
9. DISCLOSURE OF PERSONAL INFORMATION
We may disclose your personal information to:
Ticketing providers (e.g. Flicket)
Event partners, venues and suppliers
Marketing and technology service providers
Contractors and consultants
Government or regulatory authorities where required by law
Some of these recipients may be located overseas. We take reasonable steps to ensure that any overseas recipients handle your information in accordance with Australian privacy laws.
10. DIRECT MARKETING
We may use your personal information to send you marketing communications about:
Horizontal Festival events
Partner events and experiences
Promotions, offers and updates
You can opt out at any time by:
Clicking “unsubscribe” in emails
Contacting us directly
11. ACCESS AND CORRECTION
You have the right to:
Request access to personal information we hold about you
Request corrections if the information is inaccurate, outdated or incomplete
Requests should be made in writing using the contact details below. We will respond within a reasonable timeframe.
12. STORAGE AND SECURITY
We store personal information electronically and/or physically and take reasonable steps to protect it from:
Misuse
Loss
Unauthorised access
Modification or disclosure
This includes secure systems, restricted access and encrypted data transfers where appropriate.
13. RETENTION OF DATA
We retain personal information only as long as necessary for legitimate business or legal purposes.
When no longer required, information will be securely destroyed or de-identified.
14. EXTERNAL WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
15. INTERNATIONAL USERS
If you are located outside Australia, including in the European Union, you may have additional rights under applicable laws such as the General Data Protection Regulation (GDPR), including rights to:
Access your data
Request deletion
Object to processing
Withdraw consent
16. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates will be published on our website and take effect immediately.
17. CONTACT
For any privacy-related enquiries, requests or complaints, please contact:
Horizontal Festival
Attention: Privacy Officer
Email: hello@horizontalfestival.com.au
We may require proof of identity before processing certain requests.
18. COMPLAINTS
If you believe we have breached your privacy rights, you may:
Contact us directly so we can investigate and respond
Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
We will respond to all complaints within a reasonable timeframe.
